COVID-19 Information for Clients

As current restrictions are being relaxed, massage therapists have now been allowed to return to work.  Therefore, I am now ready to make appointments.  There will be some changes to the process before, during and after each session to help ensure both yours and my safety.

On the day of the appointment I will send you a message to confirm that I am fit and healthy without a temperature.  I will also ask you to check your own temperature and consider if you are experiencing any Covid-19 symptoms.  If you answer yes to any of those questions, I will postpone or cancel your appointment.

If you are a new client, your pre-session consultation will now take place via phone or video conferencing – rather than face to face.  I will also email you an electronic consultation form, which should be completed prior to your appointment and ideally before your consultation.  I will also talk you through what to expect when attending your appointment.

If you are an existing client there will be a short update consultation – to see how you have been since we last met and whether you have any Covid-19 issues.  This will also be completed by phone or video conferencing.

There will be a consent form to complete regarding exposure to Covid-19.  This also gives consent to contact you with regards the Test and Trace service.  If you do develop symptoms following your appointment, please contact me as soon as possible to let me know.  If you are considered a high-risk client, it may not be possible to massage you at this time.

All consultation and consent documents can be signed and brought on the day or emailed beforehand.  Please bring your own pen if you need one.

Please also bring your own water – to avoid using glassware.  Unfortunately, bathroom facilities will not be available other than in an emergency.

Please wear easy to remove clothes and bring minimal items with you.  I will give you a container in which to put them when you undress.  Please avoid wearing jewellery to make the process simpler.  If you have been in contact with lots of others that day, and if possible, I would appreciate if you showered and changed your clothes prior to your appointment.  If you need to sneeze or cough, I will have tissues available, which once used should be put in the bin.  Please wash your hands again afterwards.

It is important that you arrive at the time of your appointment to avoid waiting and crossover of clients.  I will meet you at the door and open all doors for you.  On entry you will be asked to use hand sanitiser and/or wash your hands and walk into the practice room without touching anything.

The massage table will have been thoroughly disinfected and all linens are clean and changed between each client.  I will also be using personal protective equipment.  This will include an apron, a visor, mask and gloves, but will not detrimentally affect the experience of the massage.

As of the 24th July wearing a mask in shops will become a requirement, therefore you will need to wear a mask when entering the clinic and when being massaged in the supine (face up) or side lying position.  I will have disposable masks available if you do not have your own.

If you are allergic to alcohol or specific cleaning products, please let me know as soon as possible.

The massage will continue as per usual.  The only difference being I am unable to massage the high-risk area of the face and neck when the client is in a supine (face up) position.  I will also keep the contact time to a maximum of 45 minutes; however, I will provide self-care advice online after your appointment.

When the massage is over, please leave all linens and towels on the table.  Put your clothes back on and exit without touching anything.  There will be hand sanitiser/you can wash your hands before leaving.

Payment can only be made by bank transfer and details will be sent with forms prior to appointment.

There will be sufficient gap between clients, to enable disinfection of the practice space, therapy table and equipment with enough time to dry and take effect.

If you have any questions regarding any of the above, please do not hesitate to contact me.  I appreciate this is quite different to how I would normally run my appointments.  It will take a bit of getting used to, but hopefully the benefit of the massage will far outweigh any small inconvenience caused and we will all stay safe and well.

Thanks, and looking forward to seeing you soon.

Suzanne