COVID-19 Information for Clients

As current restrictions are being relaxed, massage therapists are allowed to return to work from 12th April 2021.  Therefore, I am now taking appointments.  As before, I have put in place some changes to the process to help ensure both yours and my safety.

The first and most significant change is that I will be taking a lateral flow test twice a week.  This will give me confidence to treat you.  If you would like to take a lateral flow test prior to your appointment that would also be appreciated.

Booking & Consultation

You can book your appointment through my online booking system.  Within this are questions about your health history, these are the starting point of your consultation.  Please complete this thoroughly.  There are also a number of questions to complete regarding exposure to Covid-19, including consent to the NHS Test and Trace service.  If you do develop symptoms following your appointment, please contact me as soon as possible to let me know.  If you are considered a high-risk client, it may not be possible to massage you at this time.

If you are a new client, your pre-treatment consultation will take place via zoom – rather than face to face.  Please book this through the system as above, ideally a couple of days prior to your appointment.  During this consultation, we will discuss your requirements, carry out a range of motion assessment and talk you through your treatment plan.  I will also tell you what to expect when attending your appointment.

If you are an existing client there may be a need for a short update consultation – to see how you have been since we last met and whether you have any Covid-19 issues.  This will also be completed via zoom.

During the Appointment – please read depending on location

  1. S4lon appointments

It is important that you arrive at the time of your appointment to avoid waiting and crossover of clients.  Masks are required to be worn throughout your appointment.  I will have disposable masks available if you do not have your own.

You will be met at the door.  Please scan the QR code with NHS Test & Trace App.  If you do not have the app, please write your contact details down on the log on the table at the door.  Hand sanitiser is available at the door, please use this once you have signed in.

Please wear easy to remove clothes and bring minimal items with you.  I will give you a container in which to put them when you undress.  Please avoid wearing jewellery to make the process simpler.  If you need to sneeze or cough, I will have tissues available, which once used should be put in the bin.  Please wash your hands again afterwards.

Please also bring your own water – to avoid using glassware.   Bathroom facilities are available if necessary.  These are checked and cleaned throughout the day.

The massage table will have been thoroughly disinfected and all linens are clean and changed between each client.  I will also be using personal protective equipment.  This will include an apron, a visor, mask and gloves, but will not detrimentally affect the experience of the massage.

If you are allergic to alcohol or specific cleaning products, please let me know as soon as possible.

When the massage is over, please leave all linens and towels on the table.  Put your clothes back on and exit.  There will be hand sanitiser for you to use before leaving.

There will be sufficient gap between clients, to enable disinfection of the practice space, therapy table and equipment with enough time to dry and take effect.

 

  1. Mobile Appointments

Prior to your appointment, please ventilate the room and ensure other household members vacate the room.  If possible, please leave the windows open during your appointment.

Masks are to be worn throughout the appointment, so please put one on to answer the door.  I will give you my QR code to scan with the NHS Test & Trace App.  If you do not have the app, I will need to record your phone number.

On arrival I will set up my massage table and disinfect it, with all linens being washed and changed between each client.  I will use hand sanitiser before and after cleaning my equipment.  I will also be using personal protective equipment.  This will include an apron, a visor, mask and gloves, but will not detrimentally affect the experience of the massage. 

Please wear easy to remove clothes and avoid wearing jewellery to make the process simpler.  I will step outside the room, to allow you to undress.  If you need to sneeze or cough, I will have tissues available, which once used should be put in the bin.  Please wash/sanitise your hands afterwards.

If you are allergic to alcohol or specific cleaning products, please let me know as soon as possible.

When the massage is over, I will again step outside the room to allow you to dress.  Please leave all linens and towels on the table.  I will then disinfect my equipment and put everything away.  Again, I will sanitise my hands before and after cleaning.

 

If you have any questions regarding any of the above, please do not hesitate to contact me. I believe the benefit of the massage will far outweigh any small inconvenience caused and we will all stay safe and well.

Thanks, and look forward to seeing you soon.

Suzanne